Frequently Asked Questions

Everything you need to know about your CRAFTD experience.

What materials are used in CRAFTD jewelry?

We use premium 316L stainless steel and 18K gold plating for our pieces. Our materials are water, heat, and sweat resistant, ensuring they never fade, tarnish, or change color.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK and USA. International orders may take 7-14 business days depending on the destination and local customs processing.

Does the jewelry come with a warranty?

Yes, every CRAFTD piece is backed by our Lifetime Warranty. If your jewelry fades or breaks through normal wear, we will replace it for free, no questions asked.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included to be eligible for a refund or exchange.

How should I care for my jewelry?

While our pieces are designed to be durable, we recommend rinsing with fresh water after swimming in the ocean or pools. Use a soft cloth to wipe away any dust or oils to maintain its original shine.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.